Reporting Crime and Getting in Touch
Dial 999
If life is in danger or a crime is in progress.
Dial 101
- To report crime or anti-social behaviour
- To contact your local police station
- To get police assistance in a non-emergency
- For general queries
- Click here for more information
Note: The 101 service is part of a national programme to improve access to the police and will give the public an easy way to get in touch with the police for calls that do not require an urgent response. The system will work by redirecting people's calls, wherever they are in the country, to their nearest police force and is intended to be easier for people to remember. Callers using the number will incur a flat rate charge of 15p no matter how long the call lasts and whether their call is made from a landline or mobile. In an emergency, members of the public should continue to use 999.
Other Ways to Contact us
- Dial 0345 113 5000
- For all other enquiries - Email us
- Dial 0800 555 111
To report crime anonymously to the independent charity Crimestoppers
Click here for more information on Crimestoppers - For people with hearing difficulties or speech impairments.
Minicom: 0121 626 4114
Register for emergencySMS service - Online hate crime reporting
Response Times
Every year West Midlands Police receive more than four million telephone calls, including almost 700,000 emergency calls. Clearly it is impossible to attend all of these and, where possible, we will try to deal with some of them over the telephone.
Due to the high volume of calls, we operate a 'graded response' policy - where officers prioritise urgent calls and respond to those more quickly than others deemed non-emergencies.
We grade calls in the following way:
An emergency / immediate response relates to an incident which is taking place and where there is, or is likely to be, a risk of:
- Danger to life
- Use or immediate threat of use, of violence
- Serious injury to a person
- Serious damage to property
We aim to attend an emergency incident within 15 minutes.
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